Privacy Policy

 

Overview

NovoHealthspan does not rent, trade, loan, or sell your personal information, or any other information which may identify you, to third parties without your consent. We are committed to protecting our customers’ privacy. The information we collect is used to process your order and to enhance your shopping experience. We also monitor customer traffic patterns and site usage in order to help us refine the design and layout of the store.

Your Personal Information

When you place an order at our site, you provide us with your name, email address, credit card information, address, and phone number. We use this information to process your order and keep you up to date on its status. The financial information (credit card number, expiration date, billing address, etc.) that we collect from you is used for billing purposes. In addition, from time to time, we may make third party offers through our site. If you choose to accept such an offer, we will provide your contact and financial information to that third party.

In order to serve you best, credit card transactions are handled by a reputable third-party banking institution. Once the bank authorizes your credit card, we begin processing your order. The banking institution we do business with is under strict obligation to keep your personal information private.

We also work with third parties that perform various vital functions on our behalf. Such functions include shipping and delivery of packages, fulfilling orders, et cetera. These third parties will have access to personal information as required for them to carry out these functions on our behalf. They are also under strict obligation to keep your personal information private.

NovoHealthspan may occasionally notify you via email about important functionality changes to our web site or special offers we think you’ll find valuable. At the bottom of every such email are directions on how to take your email address off our list.

Servers

Our secure server uses advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts the information you input so that it cannot be read as it travels to our ordering system. We have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information while it is in our control.

Cookies

“Cookies” are small pieces of information that are stored by the browser onto your computer’s hard drive. There are two types of cookies, “Stored” and “Per-Session”. Stored cookies are saved onto your hard drive permanently whereas session cookies are not. If our web site is left idle for over 30 minutes or if the browser is closed, the per-session cookie will be deleted as well. We use cookies to keep track of your current shopping session. NovoHealthspan does not use cookies to store/retrieve your personal information. By default, most web browsers have both types of cookies enabled, but these settings can be altered. To place an order on our website, per session cookies have to be enabled, but stored cookies do not.

Contests and Surveys

From time to time, we may run contests or other promotions on our site that ask you for contact and demographic information. If you win, we will send your prize to the address you entered into our system, and notify you by email. We may also use your contact information to notify you about NovoHealthspan promotions, specials, and new additions to our site. If you prefer not to receive these emails, please follow the simple instructions on the bottom of such an email, and we will remove you from our mailing list.

NovoHealthspan may also occasionally administer surveys at our site that request your opinions and demographic information. Here, we do not ask you for contact information, and we will never contact you regarding your answers to a survey. Survey answers are strictly confidential. We only use survey data in an effort to better serve our customers. If you do not wish to participate in a survey, simply decline to participate when asked.

Statistics

NovoHealthspan may provide aggregate statistics about our customers, sales, traffic patterns, and other shopping information, to reputable third-party vendors or our marketing partners. These statistics will not include any information that identifies you personally.

Your Consent

By using our web site, you are agreeing to let us collect the aforementioned information (please see the above) and use it in the said manner. If we decide to change our privacy policy, we will post those changes on this page. NovoHealthspan will cooperate with law enforcement agencies to identify any individual who attempts to use our services for illegal activities. We will also report any activity we believe to be unlawful, to the proper authorities. Additionally, we may release account information when we feel that such a release is necessary to enforce the terms of our user agreement, or to protect the rights, property, and safety of our users, NovoHealthspan, or others. Other sites accessible through NovoHealthspan have their own privacy policies and data collection practices. Please consult each site’s privacy policy. NovoHealthspan is not responsible for the actions of third-parties.

Questions and Comments

If you have any questions about this privacy statement, NovoHealthspan practices, or your business with NovoHealthspan , please feel free to contact us.